Luanna Carvalho

Luanna Carvalho is a Customer Success Analyst with extensive experience in client relationship management and onboarding across multiple organizations, including isaac, a55, and FreteBras. Currently, at isaac since December 2022, Luanna focuses on client retention, contract renewals, and engagement with various internal teams. Previous roles involved developing client strategies, analyzing Health Scores and NPS, and facilitating training sessions. Luanna holds a degree in Communication Social - Journalism from Universidade Federal Fluminense and a technical degree in Administration from Cefet/RJ.