Charlenne McDonald

Charlenne McDonald has extensive experience in customer service and technical support, currently serving as a Service Desk Analyst at ASE Global since February 2019, where responsibilities include managing SLAs and providing first point of contact assistance for IT and administrative issues. Prior to this role, Charlenne worked as a Technical Support Analyst at ASE Global, ensuring timely communication and incident management. Experience in retail includes positions as Retail Sales Manager and Assistant Retail Manager at NewLook and Blue Inc., respectively, focusing on performance improvement and customer satisfaction. Early career roles include bar staff positions at The Albion Inn and Manchester United. Charlenne holds a Diploma Level 3 in Retail Management and a Level 3 qualification in Health and Social Care, along with several GCSEs from Barlow RC.