Lucia Advin Widyanarita

Lucia Advin Widyanarita has extensive experience in customer service and operational leadership, currently serving as Team Leader for the Operational Contact Center at PT. ASIA OUTSOURCING SERVICES since October 2018, where responsibilities include agent performance monitoring, coaching, KPI achievement support, and reporting. Previously, Lucia held roles including Quality Assurance Officer and Customer Service Agent within the same organization, along with experience as a Customer Service Agent in phone banking at Valdo International and as a Client Relationship Officer in HR. Earlier positions include internship assessments at Gloria Edukasindo People Development Center and library support at Sanata Dharma University. Academia includes a degree from Universitas Sanata Dharma and a secondary education from SMA Negeri 8 Yogyakarta.