Mohammed Lafi

Mohammed Lafi is an experienced professional with a strong background in customer service and quality assurance. Currently serving as a Manager at Asnan Tower since September 2014, Mohammed possesses extensive knowledge of customer service procedures, telephony system maintenance, and quality assurance practices. Mohammed excels in workflow preparation for the Advisory Center, evaluates individual performance, analyzes trends, and develops targeted training programs. Prior experience includes roles as Incharge of the Advisory Center and Team Leader at Taiba Hospital, where responsibilities involved maintaining call quality and addressing customer inquiries. Mohammed began a career as a call center agent at 808080 and holds a Bachelor of Business Administration from the European Global School and a Diploma of Education from Pitman Training Group.