Retail Operations Coordinator

We are currently searching for a Retail Operations Coordinator to join the team at our beautiful head office in Alexandria. This role is temporary, full time for 12 months. 

At Assembly Label, we are building a team of collaborative entrepreneurs, collectively working for a company with a shared vision and open culture. Our success comes directly from the people we work with as we continue to grow; we are always on the lookout for others who share our love for minimalist design and the Australian coastal lifestyle.  

Why we will love you: 

You will be confident and proficient in Microsoft Office, with a natural affinity for systems and processes. You have the ability to work proactively and autonomously when required, and you have experience in a similar operations or administration role. The retail operations team support the day to day running of our stores across Australia and New Zealand, as well as projects, systems and new store openings, so agility, flexibility, and ability to re-prioritise is necessary. You have strong attention to detail and accuracy. You are collaborative, with excellent written, verbal and stakeholder communication skills. You are enthusiastic and welcome feedback. We are searching for people who reflect our core behaviours of hungry, humble and smart.  

What is in it for you? 

• Fantastic opportunity for learning, growth and development, and to really establish your career.
• The clothes! Our team members receive a generous discount.
• Family and friends staff discount.
• An inclusive, fun, and diverse team culture.
• Quarterly mental health day.
• Dog-friendly office!

Responsibilities: 

• Support the National Retail Operations Manager, National Retail Manager and CEO with administrative requests​.

• Assist in preparing weekly and monthly sales reporting; KPIs, customer traffic & acquisition, refunds, supersales, and staff purchase reports as required​.

• ​Audit manual discounting weekly and raise any red flags with the National Retail Operations Manager ​

• Oversee and assist with planning, execution, and reporting of quarterly stocktakes ​

• Support retail store discrepancies by investigating stock variances and reporting system glitches related to stock movement.

• ​Identify gaps and opportunities for processes, system, and operation improvements​

• Update process guides and manuals when new policies are established or revised ​

• Manage delivery of guides, tasks, directives, comms, audits to stores and support with accountability and compliance of completion ​

• Train retail staff on correct operational processes and models, as well as the use of POS and other systems/Apps (such as StarshipIT, WINC, Weel, TickedOff, Deputy, Talent LMS, etc.)​

• Support the retail teams with any operational issues or queries ​

• Ad hoc retail team training and education on process and compliance where required​

• Assist with store maintenance and repair scheduling as required ​

• Administrative support for retail staff onboarding requirements, assignment to training programs, uploading staff credits etc.​

• Administrative support for Learning Management Software for retail store teams​

• Collate and/or send out the weekly Assembly News newsletter when required​

• Update the Teams App where required and assist in responding to queries from store teams ​

• ​IT projects such as POS or internet upgrades ​

• Meeting & retail conference coordination including travel & accommodation bookings ​

Applying 

We encourage applications from people of all backgrounds and underrepresented groups who reflect our wonderfully diverse community. If you would like to request accommodations within the recruitment process, please contact us via work@assemblylabel.com. Please include the job title and location in the subject line of the email.