John Katere

John Katere has a diverse work experience spanning over 14 years. John began their career at Kencall in 2008, where they worked in various roles including customer service, Orange/Telkom customer service, Celfish Chat Agent, and Kencell Sales rep. John then joined Horizon Contact Centers Ltd in 2010 as a Customer Service Representative.

In 2011, John joined Wananchi Group and held multiple positions throughout their tenure. John started as a Customer Support representative and later became a Customer Service Supervisor. John then transitioned into roles such as Project Lead-Call Center Technology, Outbound Team Leader, and ultimately, Retention Team Lead.

From 2013 to 2014, John worked at Wananchi Group as a Training and Development Specialist at CCI Kenya. In this role, they were responsible for evaluating company needs, creating and delivering training plans, and improving employee performance through various tools and resources.

Currently, as of October 2022, John is working at Assent as a Supplier Support professional.

John Katere completed their high school education at La Verne School from 2001 to 2004, earning a KCSE degree. John then attended Computer Pride from 2005 to 2008, where they obtained a Higher Diploma in IMIS (Information System Management). Additionally, John Katere holds a certification as a Liciated Member of Management of Information System (LIMIS) from IMIS, although the specific month and year of obtaining this certification are not provided.