Joangela Morin

JoAngela Morin is an experienced professional in contact center operations and customer care, currently serving as Director of Associa Customer Care at Associa since August 2020. JoAngela has held several managerial roles, including Senior Contact Center Operations Manager and Manager of Workforce Management at Deluxe Corporation, as well as Contact Center Performance Manager at StubHub. Earlier experience includes positions such as Manager of Member Services at Dunkin' Donuts National DCP and Director of Training and Quality at Upsource, Inc. JoAngela's career began at Verizon, where various roles contributed to a deep expertise in call center performance management, training, and resource optimization. Educational qualifications include a Bachelor's Degree in Rehabilitation Counseling and Psychology from the University of Maine at Farmington, a Paralegal Certificate from Northeastern University, and additional studies in Business Management at Saint Joseph's College.