Nancy Gass

Nancy Gass is an experienced IT professional with a strong background in customer service, procurement, and infrastructure support. Currently serving as a Customer Champion for Associated British Foods plc since July 2016, Nancy manages IT customer liaison activities across North American sites and assists in project solution efforts. Previous roles include Infrastructure NA Service Analyst at Mars IS and Solutions Systems Engineer at MARS/Wm. Wrigley Jr., where responsibilities encompassed IT procurement, software deployment, and global SAP configurations. Nancy holds various IT certifications, including Windows 7, ITIL, and Dell, and has developed standard operating procedures to enhance operational efficiency. Nancy's extensive experience and technical expertise have significantly contributed to cost reductions and improved service delivery in fast-paced environments.