Jean-Pierre Zala

Jean-Pierre Zala has over 20 years of work experience in various roles within the customer service industry. Their most recent position was as the Head of Customer Service at Assura starting in January 2024. Prior to that, they were the Leiter Direktvertrieb at Sympany from October 2022 to January 2024. From September 2018 to September 2022, they worked at Groupe Mutuel as the Responsable Contact Center Services and Responsable Gestion Clientèle. Jean-Pierre also has experience working at Bristol-Myers Squibb as the Associate Director Contact Center Hub Lead EMAC from February 2015 to July 2016. Jean-Pierre's earlier experience includes serving as the Director Contact Center and Customer Services CSS at CSS Insurance Company from January 2003 to August 2014.

Jean-Pierre Zala earned a BSc in Business Administration with a focus on Economy and Marketing from Fachhochschule in 2009. Prior to this, from 1997 to 1999, they obtained a degree as a Business Economist in Economy and Marketing from the same institution.