Fahrizan Yahya

Fahrizan Yahya is currently the Head of Customer Recovery & Digital Operations at Astro since December 2006. Prior to this role, Fahrizan was a Senior Executive at Sony EMCS from December 2000 to November 2006, focusing on TV AutoMount Business Planning. Fahrizan holds a Bachelor's Degree in Computer and Information Science from Universiti Teknologi MARA. Fahrizan's expertise includes handling complex complaints, managing service recovery units, and monitoring department delivery vs customer/market demand.