Shamini Thuraisingham

Shamini Thuraisingham is an experienced Business Solutions Manager at Astro since September 2018, where responsibilities include enhancing and documenting Standard Operating Procedures, facilitating discussions for process improvement, and collaborating with stakeholders to optimize process flows based on Voice of Customer analysis. Key achievements include being a finalist for the Best Contact Centre Support Professional award and significantly reducing installation-related complaints by 61% and technical complaints by 67%. Prior to this role, Shamini worked at Astro in various capacities from January 2005 to April 2011, where duties involved maintaining service levels in correspondence, handling customer inquiries and complaints, and troubleshooting technical issues in the call center. Shamini's educational background includes training at the British Council in 2011.