Ieva Aizvakara

Ieva Aizvakara is a seasoned professional with extensive experience in service delivery and operational excellence. Currently serving as Service Delivery Manager and Operations Excellence Lead at Atea Global Services Ltd. since November 2017, Ieva focuses on identifying operational improvements and driving continuous enhancement through established methodologies. Previous roles include Board Member at ABSL Latvia and Head of Department at DNB, where responsibilities encompassed department management, performance optimization, and fostering a culture of continuous improvement through lean and Six Sigma practices. Experience also includes serving as Process Development Manager at Zalaris, overseeing process standards and audits, and earlier positions in call center administration and IT support. Ieva holds educational credentials from Latvijas Universitate and Lund University.