Schalon Russell is an experienced professional in coaching, training services, and customer support management, currently serving as the Director of Coaching and Training Services at athenahealth since August 2019. Prior experience includes roles as Senior Manager of Coaching and Training Services at athenahealth, Advanced Customer Support Manager at Keap, and Quality Assurance Manager at Aliera Healthcare, Inc. Notable achievements include supervising a high-performing Client Support Center team, optimizing customer satisfaction, and maintaining operational efficiency as a Workforce Management Associate. Schalon Russell began a career in customer service as a representative at ELEAD CRM, demonstrating strong communication skills and a commitment to quality service.
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