Jay Ricardo

Jay Ricardo is a seasoned professional in customer success and hotel operations, currently serving as a Customer Success Manager at Athennian since June 2024. Previously, as a Customer Success Account Manager at Keyhole, Jay managed relationships with over 35 enterprise clients, achieving a remarkable 94% client retention rate. Notable experience also includes serving as Hotel Operations Manager at Mairet Hotels, where Jay improved TripAdvisor rankings and optimized financial performance, as well as holding positions in property account management and compliance. Jay co-founded OldeBones Collective and worked as Area Manager at FGL Sports Ltd, focusing on maximizing store profits. Educational qualifications include a Bachelor of Arts in Business Management and Communications from Thompson Rivers University, a Project Management Certificate from Coursera, and various hospitality and public relations credentials from Niagara College and the University of Maryland.