Joe Gilgoff

Joe Gilgoff is an experienced leader in customer experience and operations, currently serving as VP Customer Happiness at AG1 and holding advisory roles at Hark, ThreadScribe.ai, and Grasshopper Kids. Previously, Joe Gilgoff was VP Customer Experience + Retention at Sundays, where responsibilities included leading customer loyalty strategy and managing key budget drivers related to customer churn and reorder rates. At Daily Harvest, Joe Gilgoff reimagined the Care department to enhance customer-centricity and drive impact against organizational KPIs. Joe Gilgoff has also held significant roles at SeatGeek, 1stdibs.com, and Zerve, contributing to customer experience operations and strategic initiatives. Joe Gilgoff earned a Bachelor of Arts in English from McGill University.