Robert Woolley

Robert Woolley is an experienced professional in customer contact center operations, currently serving as an Oppt for Outside at REI since August 2022 and as a Guest Services Specialist for the Atlanta Hawks since November 2021. Woolley's previous roles include Pro Service Specialist at Lowe's Companies, Inc. and a Customer Contact Center Consultant for a healthcare provider, where notable achievements include improving First Call Resolution by 31% and reducing wait times by 36%. Additional experience includes leadership roles at Alliance Data, EarthLink Internet, and Accenture, focusing on workforce management, training, and operational efficiency. Robert holds a Bachelor of Science in Marketing from Florida State University, earned between 1979 and 1982.