Karen Henriques

Karen Henriques is a seasoned professional with extensive experience in aviation and management. Currently serving as the Sr. Manager of the Global Control Center at Atlas Air since June 2018, Karen has demonstrated expertise in overseeing operations and enhancing customer experience. Previous roles include Relationship Manager at FlightSafety International, where Karen managed training services for business aviation clients, and a Customer Experience Manager at ARGUS International, responsible for flight department management software implementations. Notable contributions include serving on committees for both the National Business Aviation Association and the National Air Transportation Association. Karen's early career involved significant roles at Executive Jet Management, Accenture, and Washington County Mental Health Services, showcasing a diverse skill set in operations, quality improvement, and team leadership. Academic credentials include a Bachelor's degree in Psychology from the University of Vermont and additional training from various flight schools.