Cassiano Lins is a highly skilled Senior Support Engineer with extensive experience in technical support and customer assistance across various platforms. Currently employed at Atlassian since October 2021 and e-Core, Cassiano excels in providing support for the Jira Cloud application, effectively troubleshooting technical challenges, and offering best practice solutions. Prior experience includes a role as a Support Engineer for SAP's S/4HANA Cloud, where Cassiano managed Service Level Agreements and resolved technical incidents efficiently, as well as a Support Analyst position at KingHost, where skills in network troubleshooting and programming were developed. Cassiano holds a Bachelor's degree in Information Technology from FADERGS and a Technical Course in Information Technology from QI Escolas e Faculdades.
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