William Mock

William Mock currently serves as the Head of Customer Support & Success, Enterprise at Atlassian. William has also previously worked as a Sr. Systems Support Engineer at HomeAway from August 2012 to August 2014. In this role, they were accountable for multiple global applications and environments related to HomeAway’s internal and external websites. This included managing the troubleshooting at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of applications and interfaces. William also provided a comprehensive knowledge of application design to analyze and isolate issues, as well as develop solutions to highly complex problems. Furthermore, they communicated regularly with product line team members, cross-functional I/T teams, and business users to understand customer needs. Lastly, they established new environments for applications, from barebones server or VM, all the way to functioning application. Network, load balancing, DNS all inclusive.

William Mock studied computer science at The University of Texas at Austin.

William Mock reports to Scott Farquhar, Co-founder & CEO. William Mock works with Jürgen Spangl - Chief Experience Officer, Adrian Ludwig - Chief Trust Officer, and Bryant Lee - VP, Global Head of Partnerships & Developer Experience.