Amanda Wickum (Wedekind) is an experienced professional in operations, training, and customer success, currently serving as the Training & Quality Manager at Attentive since June 2021. In this role, Amanda oversees quality assurance and training for a large agent support team, successfully developing a new recruiting process and revamping the QA framework. Prior roles include Enablement Associate at Attentive, where Amanda built internal training systems and managed recruiting efforts, and Customer Success Lead at Tone, where Amanda supported over 800 brands. Amanda has also held positions at CoInspect, Poshmark, and NatureBox, focusing on team management, process improvement, and customer satisfaction. Amanda holds a Bachelor of Arts in Psychology from the University of California, Santa Cruz.
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