Laurie Vickers is an accomplished Customer Success Manager with extensive experience in various sectors, including SaaS and hospitality. Currently serving as a Customer Success Manager for Enterprise at Attentive since September 2025, Laurie previously held key roles at HubSpot as a Senior Customer Success Manager for both Corporate/Enterprise and Mid-Market segments. Contributions as a Contributor for CS Insider involved aggregating trending resources for Customer Success professionals. At Delightree, Laurie led customer support and success initiatives, developed onboarding processes, and established a CRM system. Earlier positions include Senior Account Manager at HeavyConnect, Account Manager at Booking.com, and various roles at Two Roads Hospitality, where Laurie honed skills in customer relations and operational management.
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