Michaelle Hendrickson

Michaelle Hendrickson is a seasoned professional in Customer Experience Management with over 16 years of consulting experience. Currently serving as the CRM Technologies Manager at Audi of America since October 2020, Michaelle previously held managerial and senior consultant roles at Capgemini Invent and Buljan & Partners Consulting GmbH, focusing on customer-centric strategies. Early career experience includes positions as a Service Agent for Lufthansa AG and internships in marketing and product management at BuyVIP GmbH, part of the Amazon Group. Michaelle holds a Master’s degree in International Business from Hult International Business School and a Bachelor of Arts in International Management from the International School of Management, along with further academic pursuits at Universitat de Valencia and Goethe University Frankfurt.