Auger
Louise Chadwick has over a decade of experience in operations and client management, currently serving as Head of Client Operations at Auger since October 2011. Previous roles at Auger include Internal Operations Manager, Team Leader, and Account Manager. Louise has also contributed as a Mentor at The Girls' Network from November 2020 to November 2022 and held positions at PerfectHome as an Account Manager and Sales Consultant from April 2008 to October 2011. Early career experiences include working as a Retail Assistant at Next and Passenger Service Agent at Manchester Airport. Louise's education includes certifications from the Chartered Institute of Procurement & Supply and the Chartered Management Institute, with ongoing studies in management.
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Auger
Auger are the leading underground services and subsidence specialist working exclusively for the insurance industry across the UK. With 29 years’ of expertise in our sector, we specialise in the handling, investigation, validation and repair of drainage, water mains and off-mains claims, and carry out subsidence site investigations and laboratory testing on behalf of insurers and adjusters. Our employees’ development is our passion. In 2016 we established our Auger Academy, committed to providing our workforce with opportunities for career progression and personal development. We are dedicated to training those with no previous experience in our industry and equipping them with the skills they need to excel, as well as encouraging our existing team to access further training, external qualifications and higher education. The result is an expert nationwide workforce of over 200 people trained in ‘the Auger way’. We are a data-led organisation who have always been at the forefront of technology in our field, and continue to push these boundaries through an in-house team who utilise custom development and SaaS to drive tailored solutions for our customers and clients. These factors combine to help us deliver an unrivalled end-to-end service deserving of our exceptional NPS of 80+. As an organisation who recognise the importance of upholding our clients’ reputation and strengthening their relationship with their policyholders, you can truly rely on us to do ‘whatever it takes’ every step of the way. Contact: Louise Chadwick - Head of Client Operations - louise.chadwick@auger.co.uk Chris Cowen - Client Relationship Manager - chris.cowen@auger.co.uk