Elizabeth (Lisa) Arena

Elizabeth (Lisa) Arena has extensive experience in customer care and support roles. Their most recent position was as the VP Customer Experience at Aura Frames, where they oversaw customer care operations. Prior to that, they served as the Senior Director of Global Customer Care at Anki, where they were responsible for strategic customer care and operational leadership. Elizabeth (Lisa) also worked as the Director of Global Customer Support at DxO and Director of Global Client Support at RichRelevance, where they established customer care programs and led cross-functional teams. Furthermore, they served as the Head of Customer Service at Snapfish by HP, driving improvements and overseeing customer service operations. In addition, they have held positions at Autodesk, Pay By Touch, Discovery Communications, and Gap Inc., gaining experience in IT strategic vendor management, client services, and help desk management.

Elizabeth (Lisa) Arena obtained their Bachelor of Science degree in Speech Theatre Communications from Lamar University in 1987. Their field of study consisted of Psychology and Literature.