Michael Julian

Michael Julian is an experienced Customer Success Manager at Aurigo Software Technologies, specializing in client retention, software adaptation, and enhancing customer experience through ongoing collaboration with support and engineering teams. Previously, Michael held various roles at ECI Software Solutions, including Technical Support Specialist III, where responsibilities encompassed advanced ticket resolution and cross-training, and Product Support Specialist II, supporting Red Falcon clients. Michael also has a background in technical support leadership at Volusion, overseeing team performance, managing escalations, and directly serving a large client base. Michael began a career in sales and customer service with positions at Sheshunoff Information Services and Rainmaker, demonstrating a strong sales acumen and commitment to customer satisfaction. Education was pursued at Austin Community College.