Adrian Ranford

Adrian Ranford possesses extensive experience in IT support, currently serving as the Service Desk Manager at Aurizon since June 1998, overseeing 24 x 7 operations for a customer base of 12,000 and achieving a remarkable customer satisfaction rate of 98% with an average call response time of 18 seconds. Prior to this role, Adrian worked as a Help Desk Analyst at JPMorgan Chase from June 1997 to June 1998, where responsibilities included troubleshooting complex desktop technology issues, implementing technical solutions to enhance productivity, and producing detailed technical documentation for complex tasks and projects.