Russell Smith is an accomplished management professional with extensive experience in customer service, performance optimization, and team leadership across various industries, including logistics and financial services. Currently serving as the Manager First Response - Business North at Australia Post since May 2022, Russell is part of the senior management team dedicated to enhancing customer experiences. Previous roles include Senior Manager Business - Customer Experience & Digital Technology at Latitude Financial Services and various managerial positions at GE Capital and AVCO Financial Services. Educational qualifications include a Graduate Diploma in Psychology from the University of Adelaide and an MBA from the University of Southern Queensland, alongside multiple diplomas and degrees in financial services and human resources management.
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