Jo Ucukalo Gaicd

Jo Ucukalo GAICD serves as the CEO of Handle My Complaint since 2007, leading efforts to enhance customer service and complaint resolution through technological advancements and best practices in the industry. Ucukalo is also a member of the Community Consultative Forum for the Australian Communications and Media Authority since April 2016, providing valuable insights into consumer communication services. In addition, Ucukalo contributes as a regular guest on consumer affairs topics for Queensland ABC Radio and as a commentator for The Morning Show and The Daily Edition on the Seven Network. Ucukalo participated in Standards Australia's Young Leaders Program from September 2012 to August 2013, fostering engagement with national and international standardisation frameworks. Educational credentials include a Bachelor of Civil Engineering from Queensland University of Technology and a Bachelor of Financial Administration from the University of New England.