Ayaz Naeem

Ayaz Naeem is an experienced IT professional with a solid background in service desk support and customer experience management. Currently serving as a Service Desk Engineer at ACS since March 2022, Ayaz administers various platforms including Mimecast, Azure AD, OKTA, Salesforce, and SharePoint, while managing tickets on Jira and conducting IT inductions. Previously, Ayaz worked at Logicalis Australia as a Customer Experience Analyst, providing Level 2 support and maintaining service standards. Other roles include Service Desk Analyst positions at Swinburne and Deakin University, and an IT Support Analyst role at Sodexo, all focused on delivering high-quality technical support. Ayaz holds a Bachelor of Engineering in Computer Engineering from Sir Syed University and has extensive experience in technical support across various organizations.