Elizabeth Swartz

Elizabeth Swartz has a diverse work experience that spans over a decade. Elizabeth started their career as an Administration and Events Coordinator at Consumer Action Law Centre in 2008. In 2010, they joined Lincoln Indicators as a Marketing Coordinator, where they worked until 2012. Following this, they worked at FIIG Securities, first as a Marketing Consultant from 2012 to 2013, and then as a Brand and Communications Manager from 2013 to 2014.

In 2015, Elizabeth joined Vanguard Australia as a Marketing Specialist and remained in that role until 2017. During their time at Vanguard, they gained experience in marketing strategies and campaigns. In the same year, they joined legalsuper, an industry super fund, where they held two different roles. Elizabeth served as the Manager of Member Experience and Digital from May 2017 to November 2017, and then became the Manager of Service Strategy and Insight from November 2017 to July 2021. At legalsuper, Elizabeth focused on enhancing customer experience and implementing continuous improvement strategies.

In 2021, Elizabeth moved to Betfair Australia as a CX Lead, where they helped drive customer experience initiatives until August 2022. Currently, they are working at AFL - Australian Football League as a CX and Growth Manager, a role they started in August 2022. Elizabeth has developed a wide range of skills and expertise in the areas of customer experience, marketing, and service strategy throughout their career.

Elizabeth Swartz completed their Bachelor of Business degree with a focus in Marketing at Swinburne University of Technology, which they accomplished from an unspecified date until 2014. Prior to that, they attended The Friends' School from 2001 to 2004, although no specific degree or field of study was mentioned. Additionally, Elizabeth Swartz has obtained additional certifications, including "Foundations of Intentional Leadership," which they acquired from the Institute of Managers and Leaders Australia and New Zealand in March 2021, and "Design Thinking: Customer Experience," which they obtained through LinkedIn in August 2020.