Jake A.

Jake A. currently serves as a Payment Operations Analyst at Australian Payments Plus, providing operational support for BPAY, eftpos, and NPP payment schemes while enhancing customer experience through analytical problem-solving. Previous experience includes roles as an All Rounder at Zappi's Pizzeria Cafe, a Transaction Officer at Monoova focused on stakeholder engagement, and dual Student Fees Officer positions at Macquarie University managing student financial inquiries. Early professional experience includes customer service roles at Datacom and Peak Up Transport, emphasizing proficiency in communication and CRM systems. Jake A. holds a Bachelor of Commerce in Accounting from Macquarie University and additional certifications in financial products and AML/CTF regulation.