Jessica Mercado

Jessica Mercado is a Technical Writer with extensive experience in developing documentation and content for various sectors, including education, finance, and technology. Current roles include Technical Writer at Australian Payments Plus and a Content Creator for global brands since 2016. Previous experience encompasses positions such as Technical Business Writer with the NSW Department of Education, Technical Writer at Ignition Advice, and Content Designer at Atlassian, where Jessica contributed to significant projects like the CHESS Replacement at ASX. Jessica’s educational background includes a Bachelor’s degree in Information Science from the University of Technology Sydney and a User Experience Design certification from General Assembly.