Tommy Talasch

Tommy Talasch is an experienced Service Delivery Manager at the Australian Prudential Regulation Authority (APRA), where since September 2019, leadership in IT Service Management (ITSM) practices has been provided, including Change Management, Problem Management, and IT Service Continuity Management. Key responsibilities include chairing the Change Advisory Board, conducting audits, producing reports in ServiceNow, and optimizing change processes to enhance governance and practicality. Prior to APRA, Tommy served as a Senior Benchmarking Consultant at ETBS Australia & UK and began a career as a Service Desk Analyst at DOCOMO interTouch Pte. Ltd. Academically, Tommy holds certifications including CompTIA A+ Hardware and Software, Helpdesk Analyst, and MCP, alongside possessing baseline security clearance.