Hiral Patel

Hiral Patel is an experienced IT professional currently serving as a Service Delivery Specialist at the Australian Taxation Office since April 2023. Previous roles include Level 1 IT Support/Desktop Support at AdzGuru, where responsibilities consisted of providing comprehensive desktop support, managing helpdesk inquiries, and supporting core business applications, along with proficiency in ServiceNow for ticketing and documentation. Hiral began a career as a Junior Software Engineer at Amigo Innovation, focusing on system evaluation and defect identification. Educational achievements include a Bachelor's degree in Information Technology from Gujarat Technological University, a Google IT Support Professional Certificate, and training at TAFE Queensland.