Gemma Horsfield

Gemma Horsfield is an experienced professional in strategy, performance, and business enablement, currently serving as the Head of Strategy and Performance at Australian Unity since November 2021. With a strong background in strategic guidance rooted in a people-centric approach, Gemma has effectively partnered with executive and senior leadership teams to align strategic priorities with business objectives. Previous roles include Head of Business Enablement and Project Manager at Australian Unity, as well as the Head of Systems and Process Improvement at GU Health. Gemma's earlier experiences span positions in customer value, program management, and human resources across several organizations, demonstrating a consistent focus on customer satisfaction and operational excellence. Gemma holds a Bachelor of Business from Swinburne University of Technology and a Prosci Change Management Certificate.