Zeb Verkys

Zeb Verkys has extensive experience in workforce planning and optimization in the contact centre industry. With a background in resource management, business analytics, and real-time scheduling, Zeb has worked for companies such as Australian Unity, Commonwealth Bank, and Telstra. Zeb has demonstrated expertise in forecasting, strategic planning, data analytics, and providing senior management guidance on resourcing requirements. Additionally, Zeb has experience in managing team workflows, project management, and maintaining staffing and shrinkage models.