Jennifer Campbell

Jennifer Campbell is a seasoned Senior Business Analyst with extensive experience in the digital and IT service management sectors. Currently working at Authentic Digital Agency since August 2021, Jennifer drives initiatives to enhance client engagement through innovative digital marketing strategies. Previous roles include Business Analyst positions at Apex Systems for Charles Schwab and CommonSpirit Health, where support and user story creation for ServiceNow were highlighted. Jennifer also held Senior Business Analyst roles at TTEC and Interactive Intelligence, focusing on technical requirements documentation and client project management. Earlier experience includes application support and system testing at Indus International and Computer Sciences Corporation, demonstrating a strong history of liaising between clients and technical teams while managing comprehensive project cycles. Jennifer holds a Bachelor of Social Work from Winthrop University (1983-1987).