Craig Fowler

Craig Fowler has over 25 years of work experience in various leadership roles. Craig is currently the VP of Customer Success at Authvia. Prior to that, from 2017 to 2021, they worked as the Director of Customer Success at Autosoft DMS, managing the Customer Support, Client Onboarding, and Implementation teams. From 2014 to 2016, they served as the Director of Operations at Verizon Enterprise Solutions, leading a national operations team and managing a multi-million dollar budget. Before that, they were the Associate Director of Operations at Verizon from 2013 to 2014, responsible for call center capacity planning and vendor contracts. From 2011 to 2013, they worked as the Associate Director of a contact center at Verizon, focusing on service level, customer service, and sales results. Prior to that, they had a long tenure at Verizon Wireless from 1999 to 2011, where they served as a District Manager and achieved multiple sales awards. Craig also worked as a Store Manager at Bell Atlantic Mobile from 1996 to 1999.

Craig Fowler has a Bachelor of Science (BS) degree in Information Science from the University of Pittsburgh. In addition to their degree, they have obtained several certifications, including "Avoiding Common Pitfalls in Customer Success Management" and "Engagement Evaluation Best Practices for Customer Success Management" from LinkedIn in January 2023. Craig also completed "Smartsheet Tips and Tricks" in December 2022, "Smartsheet Essential Training" in March 2022, "Learning REST APIs" in January 2022, "Camtasia 2020 Essential Training: The Basics" and "Learning Secure Payments and PCI" in December 2021. Furthermore, they hold a "Verizon Lean Six Sigma Champion Certification (yellow belt)", although the institution and the date of obtaining are not specified.