Ahmed C.

Ahmed C. has a diverse work experience in various support roles. Ahmed began their career as a Student Ambassador at the University of Essex, where they conducted campus visits, engaged with students, and provided information on admissions and scholarships.

After that, Ahmed worked as a Product Support Specialist at ibex. Pakistan. In this role, they handled a high volume of customer inquiries, resolved issues related to site usability and billing, and educated customers on features and functionality.

Ahmed then worked as a Technical/Product Support Specialist as a freelancer on Upwork, where they provided support to clients on technical and product-related matters.

Currently, Ahmed is working at AutoLeap as a Senior Product Support Specialist. Their responsibilities include providing support to end users on the AutoLeap platform and integrated applications, troubleshooting payment processing systems, and assisting with various forms of electronic payments.

Ahmed C.'s education history includes a Postgraduate Diploma in International Relations from the University of Essex, which they obtained from 2018 to 2019. Prior to that, they pursued a Master's degree in International Relations from the National Defence University Islamabad, from 2015 to 2017.

In addition to their formal education, Ahmed has obtained several certifications. In May 2022, they completed certifications in "Blockchain Basics," "Build Your Skills In Customer Service," "Business-to-Business Sales," "Customer Service: Call Control Strategies," "Google Calendar Essential Training," "Problem Solving Techniques," "Salesforce Essential Training," "Slack Essential Training," and "Trello Essential Training," all obtained from LinkedIn. Furthermore, in April 2022, they completed certifications in "Agile Service Management," "Banish Your Inner Critic to Unleash Creativity," "Become a Customer Support Specialist," "Building Rapport with Customers," "Building Resilience," "Communication Foundations," "Creating Positive Conversations with Challenging Customers," "Critical Thinking for Better Judgment and Decision-Making," "Customer Service Foundations," "Customer Service: Creating Customer Value," and "Customer Service: Handling Abusive Customers" from LinkedIn as well.