Deric Lee is an experienced professional in technical support, currently serving as a Happiness Engineer at Automattic since January 2018, where responsibilities include providing 24/7 support for products such as Jetpack, Akismet, and VaultPress through various channels. Prior to this role, Deric gained valuable experience as an Application Support Engineer at ServiceRocket, focusing on Atlassian DevTools and assisting customers with products like Bitbucket Server and Bamboo from June 2014 to December 2017. Beginning in March 2013, Deric completed an internship as a Support Engineer at ServiceRocket, offering technical support for Atlassian add-ons and preparing bug reports. Deric holds a Bachelor of Computer Science from Multimedia University, obtained in 2014, and completed secondary education at St. Michaels Institution in 2009.
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