Andrew Cox

Andrew Cox is an experienced IT professional with a strong background in service management and operations. Currently serving as the IT Service & Operations Manager at Autosmart International since April 2021, Andrew is leading the transition to modern application and infrastructure environments. Previous experience includes freelance IT Service Management assignments at ITSMS, and a notable role as IT Manager at Changan UK R&D Centre Limited, where Andrew implemented a formal Service Desk solution and established KPIs for customer satisfaction. Andrew's earlier career at DS Smith PLC spanned multiple positions including IT Business Partner, where Andrew represented 16 manufacturing plants, and Head of IT Service Management & Delivery, where Andrew developed an ITIL strategy for over 50 sites. Andrew holds a B Eng in Electronic Engineering from the University of Liverpool and an MBA with a focus on Total Quality Management from the University of Bradford.