Diana Contreras

Diana Contreras has extensive experience in customer service management, currently serving as Customer Service Center Manager at AutoZone since April 2008. Previous roles at AutoZone include Customer Service Lead Supervisor and Customer Service Team Lead, where responsibilities involved problem-solving, goal setting, staff training, performance measurement, and procedure optimization. Diana began their career as a Customer Service Representative, assisting customers across North America. Prior experience includes teaching English at Alfa de Ingles from 2001 to 2006. Diana holds a Master’s degree in Human Resources Management from Universidad Autónoma de Chihuahua and a Bachelor's degree in Communication Sciences from Universidad Regional del Norte, complemented by a technical degree in computing from CBTIS 122.