Alyona Lutsenko

Alyona Lutsenko is an experienced professional in customer service and operations management with a focus on enhancing customer experience and online reputation. Currently serving as the CS Operations and Online Reputation Manager at Avanquest since September 2018, Alyona leads a team to develop and execute strategies for operational efficiency and customer engagement. Previous roles at Avanquest include Customer Retention Supervisor, Customer Retention Team Leader, and Customer Support Team Leader, all emphasizing customer satisfaction and loyalty through data-driven insights. Prior to Avanquest, Alyona held positions at Scheduling Worldwide™, Upclick, LULU Software, and Intetics, gaining expertise in data validation, customer service, and support across various platforms. Alyona holds a Master’s Degree in French Language and Literature from H.S. Skovoroda Kharkiv National Pedagogical University.