Avanquest
Alyona Lutsenko is an experienced professional in customer service and operations management with a focus on enhancing customer experience and online reputation. Currently serving as the CS Operations and Online Reputation Manager at Avanquest since September 2018, Alyona leads a team to develop and execute strategies for operational efficiency and customer engagement. Previous roles at Avanquest include Customer Retention Supervisor, Customer Retention Team Leader, and Customer Support Team Leader, all emphasizing customer satisfaction and loyalty through data-driven insights. Prior to Avanquest, Alyona held positions at Scheduling Worldwide™, Upclick, LULU Software, and Intetics, gaining expertise in data validation, customer service, and support across various platforms. Alyona holds a Master’s Degree in French Language and Literature from H.S. Skovoroda Kharkiv National Pedagogical University.
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Avanquest
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Avanquest is one of the world’s top 10 leading software publishers operating in three segments (PDF, Security, Photo) with its SodaPDF, Adaware and inPixio brands. The passion that drives our teams enables us to develop Creativity and Learning software, Utilities and Multimedia, all featured with the latest cutting edge technology to provide consumers and businesses with an easy, relevant and secure user experience. With a portfolio of software products unique in terms of functionality, price and accessibility and ease-of-use, Avanquest improves the digital lives of its customers in more than 160 countries every day. Avanquest’s software solutions help tens of millions* of users boost their creativity, facilitate collaborative work, and secure and ensure the full confidentiality of their digital life.