Matthew Beach

Matthew Beach is an experienced professional with a diverse background in client support and operational management. Currently serving as an Escalation Specialist at Avanti Software Inc. since May 2020, Matthew focuses on complex product troubleshooting and cross-functional team collaboration. Previous roles include Client Support Specialist at Avanti Software Inc., where Matthew addressed client inquiries for HCM software, and Debt Relief Specialist at Bromwich+Smith, where effective communication skills facilitated client relationships. With extensive experience at ATB Financial, Matthew held multiple positions including Robotics Process Controller and Senior Loan Service Clerk, demonstrating a strong ability to manage processes, coach colleagues, and enhance client experiences. Matthew holds a Diploma in Business Administration and Management from the Southern Alberta Institute of Technology.