Pedro Duboy

Pedro Duboy is a seasoned business analyst with a robust background in customer experience and operational optimization. Currently at Avanza since September 2024, Pedro collaborates on creating CX strategies and leads global transformation processes. Prior experience at Ripio from June 2021 to September 2024 included developing performance measurement systems and enhancing customer satisfaction through effective service delivery. Pedro also served as a Senior Customer Experience Analyst, focusing on implementing technical solutions to improve team organization and data management. Earlier roles include customer service management at Centralab S.A. and freelance web development, where Pedro honed skills in database design and UX/UI. Pedro holds a degree from the Fundación de Altos Estudios en Ciencias Comerciales.