Alex Claassen Ing.

Alex Claassen ing., MPM, MBA is an accomplished executive with extensive experience in managed services, client success, and business transformation. Currently serving as Services Enablement Executive and Senior Director of Customer Experience at Avaya, Alex oversees the transformation of key client programs and manages multi-year contracts with full revenue and P&L responsibilities. As a Business Owner at AC-int, Alex leads consultancy and program management efforts, emphasizing the transformation of a global private cloud managed service. Previous roles include Services Transformation Director at Dimension Data and various leadership positions at Avaya and Nortel, where Alex drove strategic initiatives and managed complex projects across Europe, the Middle East, and Africa. Educational credentials include an MBA from Avans+, a Master of Project Management from Newport Business Academy, and Lean Six Sigma Black Belt certification.