Francis Yates

Francis Yates is a seasoned professional with extensive experience in telecommunications and training, currently serving as Senior Manager of Critical Accounts at Avaya since December 2009, where responsibilities include managing executive-level customer escalations and formulating strategies for key clients. Prior to this role, Francis held positions as Senior Technical Instructor at Avaya and Nortel, leading training initiatives and global instructional efforts for multiple products. Earlier career highlights include senior engineering roles at ATIO Pty Ltd, Theta Infrastructure Solutions, Dimension Data, and Saab Grintek Technologies, providing technical support and maintenance for Nortel systems. Francis holds an N4 degree in Electrical Engineering from Centurion Technical College.