Deepak Salwan

Software Support Specialist at Aventri

Deepak Salwan has a diverse work experience that spans over several years. Deepak began their career as a Customer Relations Advisor at Three UK in 2007, where they provided assistance for billing queries, technical support, and handset troubleshooting. During their time there, they received certificates of appreciation for their excellent customer service and developed strong skills in team working, negotiating, problem-solving, and communication.

In 2008, Deepak worked as a part-time Hospitality and Retail Assistant at Michael Wisher and Associates Ltd, gaining valuable experience in the hospitality and retail industry.

Deepak then took on a role as a Part-Time Travel Telesales Advisor at Sun 4u Holidays in 2010 before returning to Three UK as a Customer Relations Advisor - Billing. In this role, Deepak assisted customers with billing queries, made payments, and received various accolades, such as certificates for being part of the best team and outstanding customer service. Deepak also further developed skills in team working, negotiating, cross-selling, problem-solving, and communication.

Deepak expanded their linguistic skills at Dar Alomdeh for Translation and Clearance from 2012 to 2013, working as a Translator. Deepak accurately translated documents from Hindi to English and contributed to the translation process from Hindi to Arabic.

From 2013 to 2015, Deepak served as a Business Support Executive at Capita, specifically working with Computerland. This position allowed him to acquire knowledge in business support.

Deepak returned to translation work in 2015 at Dar Alomdeh for Translation & Clearance, where they performed online translation of documents from Hindi to English. Deepak diligently researched the closest words, proofread the translations, and adhered to target deadlines.

Currently, Deepak is employed as a Software Support Specialist at Stova, formerly Aventri. Stova is a leading global provider of event and meeting management solutions. In this role, Deepak assists with software support, ensuring the smooth functioning of the platform and providing solutions to clients.

Throughout their career, Deepak has gained expertise in customer service, translation, software support, and business support, making him a versatile professional with a strong skill set.

Deepak Salwan started their education at Naval Public School. Unfortunately, no specific details about their degree or field of study are provided. Later, they attended St. Xaviers Senior Secondary School in Chandigarh from 1998 to 2003, where they pursued a GCSE degree with a focus on Economics, Accounting, Commerce, English Language, and English Literature (ISC). Moving on, they enrolled at Modern Education Society's Nowrosjee Wadia College Arts, Science in Pune from 2004 to 2007. Here, they obtained a Bachelor of Arts (B.A.) degree with a specialization in Economics (Hons.), English, Geography, and Psychology. Concurrently, they also attended Savitribai Phule Pune University from 2004 to 2007, where they pursued a Bachelor of Arts (BA) degree, with the same focus on Economics (Hons.), English, Geography, and Psychology. Finally, from 2008 to 2010, Deepak pursued a Master of Science (MSc) in International Business at Aston University. Their studies during this period included International Business, Operations Management, Human Resources, Accounting, Economics, and Strategic Management.

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Timeline

  • Software Support Specialist

    January, 2020 - present