Krista Staples

Krista Staples has a diverse work experience spanning over several industries and roles. Krista started their career at Aetna as a Customer Service Representative, where they gained experience in call center and telephone customer service, as well as knowledge of medical provider claims and multiple medical benefits packages.

After that, Krista worked at SunGard Public Sector as a Sr. Applications Support Specialist Advisor, providing exceptional support to clients on various platforms and receiving recognition for their outstanding customer service. Krista also received three Leadership Excellence Awards and has two letters of recommendation from leadership.

Krista then joined PowerSchool Group LLC, where they continued to provide support to customers in various applications and platforms. Krista'sresponsibilities included assisting with eSchoolPLUS, Teacher Access Center, Home Access Center, and the Family and Mobile Apps for Android and iOS devices.

Following their time at PowerSchool, Krista joined MasterLibrary.Com as a Customer Success Advisor and Software Implementation Trainer. In this role, they played a key role in training and supporting new customers using the ML Schedules Facility Use Software product. Krista consistently maintained a high level of customer satisfaction and was responsible for designing and leading customer training webinars.

Most recently, Krista worked at Stova as a Client Support Specialist. Krista handled multiple customer interactions on a daily basis, providing detailed, personalized, friendly, and professional service to ensure customer retention. Additionally, they were the principal author of the company's client-facing support knowledge base suite documentation libraries, tutorials, and client-facing training videos.

Overall, Krista Staples has demonstrated their expertise in customer service, technical support, and training throughout their career, consistently delivering excellent results and maintaining high levels of customer satisfaction.

Krista Staples pursued their education with a Bachelor of Arts degree in Communication from East Stroudsburg University of Pennsylvania, which they completed between 2007 and 2008. Prior to that, they obtained an Associate of Arts degree in Education from Northampton Community College from 2005 to 2007. In addition to their academic background, Krista obtained the Talkdesk Agent Certification from Talkdesk in May 2021.