Kelsey Leigh Austin

Kelsey Leigh Austin has a diverse work experience in the hospitality and customer success fields. Kelsey Leigh is currently working as a Senior Customer Success Manager at Avero, where they focus on managing customer retention and satisfaction for global enterprise hotel partnerships and restaurant groups. Prior to this role, they worked as a Customer Success Manager at Avero.

Before joining Avero, Kelsey worked at Four Seasons Hotels and Resorts, starting as a Management Trainee and progressing to roles such as Food & Beverage Assistant Manager, Banquet & Events Manager, and Food & Beverage Outlet Manager. In these positions, they managed teams, facilitated conferences and special events, and oversaw a $10M events operation.

Kelsey also gained experience in the hospitality industry through internships at The Breakers Palm Beach, Amali Restaurant & Bar, and WeWork. These internships allowed their to develop their skills in restaurant management, community management, and customer service.

Overall, Kelsey's work experience demonstrates their expertise in customer success management, hospitality operations, and team leadership in the hospitality industry.

Kelsey Leigh Austin attended Cornell University from 2013 to 2017, where they obtained a Bachelor of Applied Science (B.A.Sc.) degree in Hospitality Administration/Management. In 2016, they also participated in a Semester At Sea program through ISE. Additionally, Kelsey holds a certification in ServSafe, although the details of when and where they obtained this certification are not provided.